Standards of Service:
In the unlikely event you are not entirely happy with the goods you ordered we will issue a refund if they are sent back in their original packaging in perfect condition and at the customer’s expense within 7 days. Please contact us via info@quality-electrical.com to obtain a return number. You will need to notify us in writing and return a copy of your receipt with the item.

Items returned should be sent via 1st class registered post for your own protection. Alternatively we can arrange a courier to collect and return the goods to us for a charge of £15.00, but this charge will be deducted from the final refund amount.

Refunds will only be issued once we have received and checked the goods are in the original condition. We will refund the money paid to us within 28 working days to your credit card. We reserve the right to charge up to a 25% restocking fee to cover any admin and postage costs incurred. If payment was made by cheque then refund will be made by same.

Should any parts be missing the refund will be invalid. Please note your refund will only include the total amount of goods sent and not the delivery charge. We are unable to accept returns for items shipped internationally.

Claims in respect of damage, short or non-delivery will not be entertained unless notified in writing to the carrier within the time limit specified by the carrier and to the seller, within 3 days of the date of delivery for damage or short delivery and within 7 days from date of invoice for non-delivery.